Hi, my name is Emese Balla

Junior QA Engineer

PROFILE

I am an experienced 2nd line support specialist seeking a full-time position in the field of technology where I can apply my knowledge and skills for continuous improvement.

CONTACT

Email me!

Budapest,Hungary

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EDUCATION

JOHN WESLEY COLLEGE BsC Disaster–EnvironmentManagement

COMPUTER SKILLS

  • JIRA
  • Zendesk
  • MS Word
  • MS Excel
  • PowerPoint
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WORK EXPERIENCE

JUNIOR QA ENGINEER, LILIGO

SEPT 2019 - BUDAPEST
  • QA Engineering

SERVICE SUPPORT ENGINEER, BT

JAN - SEPT 2019 - BUDAPEST
  • Troubleshooting of network-level related incidents and outages
  • Investigation of technical problems
  • Logging incidents and their status in management system with all related information (logs, reports) and ensuring KPIs SLA are achieved
  • Liaising with other second line operations groups and development to solve incidents
  • Ensures that application operations SLA with end-users is held
  • Collaborating with internal and external 3rd party suppliers

2ND LINE SUPPORT SPECIALIST, KING

NOV 2016 - OCT 2018 - STOCKHOLM
  • QA Engineering
  • Logging bugs and their status in JIRA with collecting all related information(logs,reports)
  • Forwarding required and precise information to further points of escalation across the business
  • Perform analysis and regular reporting
  • Liaising with other second line operations groups and development to solve incidents
  • Investigating,identifying and providing timely solutions to all technical issues players may be facing

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